Today I was told that I am evil and other adventures in customer service.

There is rot in this system, and I don’t like it. A short opinion piece, or a long rant- depends on how you look at it.

‘When the woman standing on the other side of the desk stared at me blankly for four full seconds, I knew that we were wrapping up the argument.

This is the moment that I know is coming in every administrative argument that I will ever have- where a customer can decide whether to accept and understand the rules that the company has laid down, and look for a way to operate within those parameters, or the moment where they might decide to break all forms of social contract, and take liberty to abuse me for a situation I can no more change than they can.’

read more…



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